Miss Shoes – Shoes you almost Missed

Shoes for the Discerning Indian Woman

Charles & Keith – Awful Service! June 4, 2012

I bought a pretty black and copper Charles & Keith shoe in January last year.  I really liked it, and it was part of my wedding trousseau. Though I usually get Clarks, Nine West, Aldo, etc., this time I liked the C&K design and decided to buy it. In fact, I bought two of them. The other one was a gift.

However, I only got one ocassion where it matched my clothing, and wore it in November 2011, to a cousins wedding party.

Within one evening, the heel tip came off!, and I had to make do with walking around with a clanging sound from one foot.

The moment I returned to Mumbai, India, I went to the shop and sent the shoe for heel tip repair. This was December. Today, it is May 2012, and I still dont have the shoe with me. I have physically gone to look for the shoe at least 4 times, and yet, there is no sign of the shoe!! FIVE months and no response yet?!

I will not be surprised if they have lost it. And are not admitting it. I am so irritated! Not because they have misplaced a perfectly decent shoe that I wanted to wear a few times in the past months, but also because I held it dear since it was part of my trousseau!

I have sent them an email, and I hope they will come back with an actionable. I hope they do, and I will update here if I get a response.

I am, however, very disappointed with the quality of C&K shoes, as well as their servicing. If you cant keep customers you have, you dont deserve more.

About these ads
 

4 Responses to “Charles & Keith – Awful Service!”

  1. Shop From Us Says:

    Helpful information. Fortunate me I found your site accidentally, and I am shocked why this twist of fate did not happened in advance! I bookmarked it.

  2. Ravi Verma Says:

    Disappointing thing for footwear lover. It is the bad thing happened with you, we can understand your problem. It should not have happened. You are also disappointed on this. Though,it does not happen. But it could be your hard luck that you could not get back your favorite shoes. We understand your feeling.

  3. Archana Says:

    Which branch did you go to? I just went to their Malad Inorbit branch and got a bag and belt – I found the staff to be very pleasant and helpful – of course, I have no idea about their after-sales service.


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

 
Follow

Get every new post delivered to your Inbox.