I bought a pretty black and copper Charles & Keith shoe in January last year. I really liked it, and it was part of my wedding trousseau. Though I usually get Clarks, Nine West, Aldo, etc., this time I liked the C&K design and decided to buy it. In fact, I bought two of them. The other one was a gift.
However, I only got one ocassion where it matched my clothing, and wore it in November 2011, to a cousins wedding party.
Within one evening, the heel tip came off!, and I had to make do with walking around with a clanging sound from one foot.
The moment I returned to Mumbai, India, I went to the shop and sent the shoe for heel tip repair. This was December. Today, it is May 2012, and I still dont have the shoe with me. I have physically gone to look for the shoe at least 4 times, and yet, there is no sign of the shoe!! FIVE months and no response yet?!
I will not be surprised if they have lost it. And are not admitting it. I am so irritated! Not because they have misplaced a perfectly decent shoe that I wanted to wear a few times in the past months, but also because I held it dear since it was part of my trousseau!
I have sent them an email, and I hope they will come back with an actionable. I hope they do, and I will update here if I get a response.
I am, however, very disappointed with the quality of C&K shoes, as well as their servicing. If you cant keep customers you have, you dont deserve more.
I would like to state that unless otherwise indicated, opinions expressed herein are those of the author of the page, i.e. me and do not represent any other person or group. It is not intended to constitute a promise or contract of any kind; or mockery or undue praise, or incite purchase of, any person, group, product or brand (respectively) as the case may be. If you would like to act upon the advice/ views given in this blog, please do so at your own discretion. Having said that, enjoy your shoes!
Helpful information. Fortunate me I found your site accidentally, and I am shocked why this twist of fate did not happened in advance! I bookmarked it.
next time u face such trouble visit pressto ZAPATO.. they do wonders to damaged heels and broken shoes..
Disappointing thing for footwear lover. It is the bad thing happened with you, we can understand your problem. It should not have happened. You are also disappointed on this. Though,it does not happen. But it could be your hard luck that you could not get back your favorite shoes. We understand your feeling.
Which branch did you go to? I just went to their Malad Inorbit branch and got a bag and belt – I found the staff to be very pleasant and helpful – of course, I have no idea about their after-sales service.