So, I ranted about Charles & Keith and their service in Mumbai. Eventually, after multiple emails, I finally got a response from their Singapore counterpart, who then directed my mails to their Indian person.
The Indian marketing lady was gracious enough – but a little too late in the day.
My shoe was lost! In the C&K service blackhole. It went for a heel tip repair and was never, ever seen by me again. Sinff! sniff!
In lieu they gave me coupons for use (only in India) of the same value as the shoe. Well, I went and got myself another pair.
Thats all that I could do, but I never got another black and copper pair that can match with silver or gold embellished outfits 😦
So that’s that. My resolve? I will never, ever send a shoe back to C&K for repair.