I bought a pretty black and copper Charles & Keith shoe in January last year. I really liked it, and it was part of my wedding trousseau. Though I usually get Clarks, Nine West, Aldo, etc., this time I liked the C&K design and decided to buy it. In fact, I bought two of them. The other one was a gift.
However, I only got one ocassion where it matched my clothing, and wore it in November 2011, to a cousins wedding party.
Within one evening, the heel tip came off!, and I had to make do with walking around with a clanging sound from one foot.
The moment I returned to Mumbai, India, I went to the shop and sent the shoe for heel tip repair. This was December. Today, it is May 2012, and I still dont have the shoe with me. I have physically gone to look for the shoe at least 4 times, and yet, there is no sign of the shoe!! FIVE months and no response yet?!
I will not be surprised if they have lost it. And are not admitting it. I am so irritated! Not because they have misplaced a perfectly decent shoe that I wanted to wear a few times in the past months, but also because I held it dear since it was part of my trousseau!
I have sent them an email, and I hope they will come back with an actionable. I hope they do, and I will update here if I get a response.
I am, however, very disappointed with the quality of C&K shoes, as well as their servicing. If you cant keep customers you have, you dont deserve more.