So, I ranted about Charles & Keith and their service in Mumbai. Eventually, after multiple emails, I finally got a response from their Singapore counterpart, who then directed my mails to their Indian person.
The Indian marketing lady was gracious enough – but a little too late in the day.
My shoe was lost! In the C&K service blackhole. It went for a heel tip repair and was never, ever seen by me again. Sinff! sniff!
In lieu they gave me coupons for use (only in India) of the same value as the shoe. Well, I went and got myself another pair.
Thats all that I could do, but I never got another black and copper pair that can match with silver or gold embellished outfits 😦
So that’s that. My resolve? I will never, ever send a shoe back to C&K for repair.
I would like to state that unless otherwise indicated, opinions expressed herein are those of the author of the page, i.e. me and do not represent any other person or group. It is not intended to constitute a promise or contract of any kind; or mockery or undue praise, or incite purchase of, any person, group, product or brand (respectively) as the case may be. If you would like to act upon the advice/ views given in this blog, please do so at your own discretion. Having said that, enjoy your shoes!
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