Charles & Keith – Awful Service: Update! July 19, 2013

So, I ranted about Charles & Keith and their service in Mumbai. Eventually, after multiple emails, I finally got a response from their Singapore counterpart, who then directed my mails to their Indian person.

The Indian marketing lady was gracious enough – but a little too late in the day.

My shoe was lost! In the C&K service blackhole. It went for a heel tip repair and was never, ever seen by me again. Sinff! sniff!

In lieu they gave me coupons for use (only in India) of the same value as the shoe. Well, I went and got myself another pair.

Thats all that I could do, but I never got another black and copper pair that can match with silver or gold embellished outfits 😦

 

So that’s that. My resolve? I will never, ever send a shoe back to C&K for repair.

Charles & Keith – Awful Service! June 4, 2012

I bought a pretty black and copper Charles & Keith shoe in January last year.  I really liked it, and it was part of my wedding trousseau. Though I usually get Clarks, Nine West, Aldo, etc., this time I liked the C&K design and decided to buy it. In fact, I bought two of them. The other one was a gift.

However, I only got one ocassion where it matched my clothing, and wore it in November 2011, to a cousins wedding party.

Within one evening, the heel tip came off!, and I had to make do with walking around with a clanging sound from one foot.

The moment I returned to Mumbai, India, I went to the shop and sent the shoe for heel tip repair. This was December. Today, it is May 2012, and I still dont have the shoe with me. I have physically gone to look for the shoe at least 4 times, and yet, there is no sign of the shoe!! FIVE months and no response yet?!

I will not be surprised if they have lost it. And are not admitting it. I am so irritated! Not because they have misplaced a perfectly decent shoe that I wanted to wear a few times in the past months, but also because I held it dear since it was part of my trousseau!

I have sent them an email, and I hope they will come back with an actionable. I hope they do, and I will update here if I get a response.

I am, however, very disappointed with the quality of C&K shoes, as well as their servicing. If you cant keep customers you have, you dont deserve more.